Shipping & Returns Policy

Effective Date: [14-08-2024]

At The Total Trading Company, we are committed to providing a seamless shopping experience. Our Delivery and Returns Policy outlines the terms and conditions related to the delivery of products and the process for returning items.

Delivery Policy

1. Delivery Timeframes

Standard Delivery: Orders are typically processed and dispatched within 1 business days after confirmation. Delivery times vary based on your location but generally range from 3 to 5 business days.

2. Delivery Charges

Standard Delivery: Shipping charges are calculated according to weight and dimensions. Free delivery is available for orders over PKR 5,000

3. Delivery Areas

We deliver across Pakistan. For remote or hard-to-reach areas, additional delivery time may be required.

4. Order Tracking

Once your order is dispatched, you will receive a tracking number via email, allowing you to monitor your delivery status.

5. Delivery Issues

If your order is delayed, arrives damaged, or is incorrect, please contact our customer support team within 3 days of receiving your order. We will resolve the issue as quickly as possible.

Returns Policy

1. Eligibility for Returns

Items can be returned within 3 days of delivery, provided they are in their original condition, unused, and in the original packaging.
Certain items, such as custom orders and clearance items, may not be eligible for returns. Please check the product description for return eligibility.

2. Return Process

Step 1: Contact our customer service team at info@totaltrading.pk or info@totaltrading.pk to initiate a return. Please provide your order number and reason for the return.
Step 2: Pack the item securely in its original packaging. Include all accessories, manuals, and documentation.
Step 3: Ship the item back to us at the provided return address. You are responsible for the return shipping costs unless the item is defective or we made an error.

3. Refunds

Once we receive and inspect your returned item, we will process your refund within 7 business days. The refund will be issued to your original payment method.
Shipping charges are non-refundable, except in cases where we made an error or the item was defective.

4. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item. Exchanges are subject to stock availability.

5. Non-Returnable Items

Certain items are non-returnable, including, but not limited to, customized products and clearance sale items. Please check the product description before making a purchase.

6. Return Exceptions

Items returned in a condition that does not meet our return requirements may not be eligible for a refund or exchange. We will notify you if your return is not accepted.
Contact Us

For any questions or concerns regarding our Delivery and Returns Policy, please contact us at:

The Total Trading Company
Email: info@totaltrading.pk
Phone: ‎+92 317 888 1189
Address: 12.5-km Main, Multan Rd, near Orange Line Station, Canal Burg, Lahore, Punjab 42000

By purchasing from our website, you agree to the terms outlined in this Delivery and Returns Policy.